Refund Policy

1. Setup fee

The setup fee is fully refundable if you cancel before we start setting up your service. We start when we confirm the kickoff by email. Once setup has started, the setup fee isn't refundable.

2. Monthly plans and monthly extras

Monthly fees are paid in advance. We don't give partial refunds for unused days. When you cancel, your service keeps working until the end of the month you paid for, and you are not charged the next month.

One exception: if we raised your price and you cancel within 14 days of the first charge at the new price, we refund the unused part of that month.

3. Websites

The 50% deposit is refundable if you cancel before we send you the first design. After we send the first design, the deposit isn't refundable. The other 50% is due on delivery.

4. One-time extras

One-time extras are refundable if you cancel before we start the work. After work has started, they aren't refundable.

5. The guarantee is a free month, not a refund

If the guarantee applies (plans with 24/7 answering), your next month is free. It is not a cash refund. The Terms and Conditions explain the conditions.

6. How to ask for a refund

Email support@weareopenlate.com with your business name and what you are asking for. We reply within 2 business days. Approved refunds go back to the original payment method within 10 business days.

7. Your rights under the law

Nothing in this policy limits rights you have under the law, including disputing a charge you didn't authorize.