Privacy Policy

1. What we collect on this website

When you fill out the free audit form, we collect:

• Your name, your business name and your phone number (required).
• Your email (optional), the language we should call you in, what you need help with (optional) and your message (optional).
• Your choices in the consent boxes, with the date and time, and which version of these pages you saw. Only if you check the optional box for automated calls and texts, we also save the IP address you sent the form from, as proof of that consent.

When you visit any page, our hosting company (Vercel) automatically processes basic technical data, such as your IP address, browser type and the page requested, to deliver the site and protect it from abuse.

We don't use analytics, advertising pixels or cookies. See the Cookie Policy.

2. Why we use it

• To call or email you back about your free audit, and to prepare it.
• To keep a record of what you agreed to (the consent boxes).
• To keep the site and the form safe from spam and abuse.
• Only if you checked the optional box: to contact you with automated or AI calls and texts, including marketing about our services. You can stop them anytime.
• To meet legal duties, such as tax records if you become a client.

We don't use your information to make automated decisions about you.

3. Who we share it with

Only with companies that help us run Open Late, and only what they need:

• Vercel: hosts the website and runs the form.
• Resend: delivers the form to our inbox by email.
• Cloudflare: runs our domain (DNS) and forwards email sent to our address.
• Our email provider, where we read and answer messages.
• If you become a client: the phone, text messaging and AI providers that power your service. We list them in your service agreement.

We don't sell your personal information and we don't share it for targeted advertising. Mobile information and text-message opt-in data and consent are never shared with or sold to third parties for their marketing. We may disclose information if the law requires it, or to protect our rights or someone's safety.

4. If you are a client: your customers' information

When we answer calls and messages for your business, we handle information about your customers (for example names, phone numbers, booking details and call recordings or transcripts). We use it only to provide your service, following your instructions. We don't use it for our own marketing and we don't sell it.

Where our AI providers offer the option, we set them up so your data isn't used to train their models.

When you cancel, you can ask for an export. We delete your customers' information 30 days after your service ends, unless the law requires us to keep part of it.

5. How long we keep it

• Audit requests from the form: up to 24 months after our last contact, then deleted.
• Consent records (what you agreed to and when): 5 years, so we can prove consent if ever needed.
• Client account data: while you are a client, and 30 days after your service ends.
• Invoices and payment records: as long as tax law requires.
• Server logs at our hosting company: kept for a short time under their own policy.

6. Your rights

You can ask us to:

• show you the information we have about you;
• correct it;
• delete it;
• stop automated calls and texts (reply STOP to any text, or tell us any other reasonable way, and we stop within 10 business days at the latest);
• stop any marketing email (every marketing email has an unsubscribe link).

Write to support@weareopenlate.com. We reply within 30 days and may ask you to confirm who you are first. We won't treat you differently for using these rights. If the law where you live gives you more rights, we honor them too.

7. How we protect it

We keep reasonable safeguards for the size of our business, as New York's SHIELD Act requires: the site only works over HTTPS, access to your information is limited to the people who need it, our accounts use strong passwords and two-step login, and we work with providers that maintain security programs.

No system is perfectly secure. If a breach affects your personal information, we will tell you without unreasonable delay and within 30 days of discovering it, and we will notify the New York authorities the law requires.

8. Children

Our website and services are for businesses, not children. We don't knowingly collect information from children under 13. If you think a child sent us information, write to support@weareopenlate.com and we will delete it.

9. Changes to this policy

If we change this policy, we update the date at the top. If the change matters for current clients, we email them before it applies.

10. Contact

Jeronimo Duque, doing business as Open Late · Elmhurst, Queens, NY · support@weareopenlate.com